The commercial terms that apply to orders placed with Cytoink. By submitting an order, you agree to these terms.
All Cytoink products are sold strictly for research and laboratory use only. They are not intended, manufactured, or approved for diagnostic, therapeutic, clinical, veterinary, or human use of any kind. Customers are responsible for ensuring that their intended application complies with all applicable laws, regulations, and institutional policies.
Prices listed on our website are reference list prices in U.S. dollars (USD) and are subject to change without notice. Formal quotes are valid for 30 days from issue. Final pricing on any order is set by the quote we issue in response to your inquiry, which may include volume discounts, custom formulation surcharges, or shipping costs that differ from the website's reference prices.
Submission of an order, whether by purchase order, signed quote, or written confirmation by email, constitutes an offer to purchase. Cytoink reserves the right to accept or decline any order at our discretion. An order is considered accepted once we send a written order acknowledgement.
Custom-formulated bioinks are made to order based on the specifications you provide. Once production has commenced, custom orders are non-cancellable and non-refundable except as set out in our quality guarantee below.
Payment terms are Net 10 from invoice date for commercial and industry customers, and Net 30 from invoice date for verified academic and institutional customers, unless otherwise agreed. We accept ACH, wire transfer, and checks. International customers may be required to pay in advance.
Invoices are dated as of the shipment date and issued the same or next business day.
Late payments may incur interest of 1.5% per month or the maximum rate permitted by law, whichever is lower.
For full details on shipping costs, packaging, delivery times, and international orders, see our Shipping page. The commercial essentials: orders ship FOB Origin from our facility in Georgia, USA. Title and risk of loss transfer to the customer upon delivery to the carrier. We are not liable for delivery delays caused by carriers, customs, weather, or other circumstances outside our reasonable control.
International customers are responsible for any import duties, taxes, customs fees, and compliance with local import regulations. Some products may be subject to U.S. export controls; Cytoink reserves the right to decline orders to restricted destinations or end users.
Customers should inspect shipments upon receipt. Any visible damage, missing items, or temperature excursion (where applicable) must be reported to us in writing within 5 business days of receipt. Claims received after this period may not be honored.
We stand behind our materials. Every batch ships with a Certificate of Analysis. If a product fails to meet the specifications listed on its CoA, or if you receive a damaged or compromised shipment that you reported within the inspection window, we will, at our discretion, replace the material at no charge or issue a refund of the affected portion of the order.
This guarantee does not cover material that has been mishandled, stored outside the recommended conditions documented in our product information sheet, or used past its labeled expiration date.
Because of the cell-supportive and biological nature of our materials, we do not accept returns of opened, partially used, temperature-compromised, or custom-formulated products. Unopened catalog products may be returned in original packaging within 14 days of receipt for a refund less a 25% restocking fee, subject to inspection and approval. Customer is responsible for return shipping costs.
To the fullest extent permitted by applicable law, Cytoink's total liability arising from or in connection with any product or order is limited to the purchase price paid for the affected product. We are not liable for indirect, incidental, consequential, or special damages, including but not limited to lost research time, lost data, lost grants, or lost commercial opportunity.
Materials are provided "as is" without warranty of fitness for any particular purpose beyond the specifications stated on the Certificate of Analysis.
Purchase of a Cytoink product grants the customer the right to use that material in their own research. It does not transfer any patents, trademarks, or proprietary methods relating to the manufacture of our materials. Reverse-engineering, repackaging for resale, or use in commercial manufacturing without a separate written agreement is prohibited.
Cytoink is not liable for delays or failures in performance caused by events outside our reasonable control, including natural disasters, supply-chain disruptions, government action, labor disputes, or public health emergencies.
These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Any dispute arising under these terms will be resolved in the state or federal courts located in Delaware.
We may update these terms from time to time. The version posted at the time you submit an order is the version that applies to that order. We will revise the "Last updated" date above whenever material changes are made.
Questions about these terms, an order, or a quote: [email protected]